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Discover® Student Loans is committed to providing you and your students high quality services and support.

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Loan Processing

For additional information or to confirm your processing setup, please contact us at 1-877-321-5018. Our Priority Services team is available 8:00 a.m. - 9:00 p.m. ET, Monday to Friday.

With secure online access, you can certify loans, request loan reports, schedule disbursement dates, modify loan amounts, as well as change loan status and graduation dates.

We support school preferences with a variety of processing options:

Certification Methods

  • ELMOne
  • Great Lakes ScholarNet
  • iLink
  • SBS with Commonline 4
  • Online via our Website
  • Fax

Disbursement Methods

  • ELMOne
  • Great Lakes CDS
  • EFT to your school's bank account
  • Individual paper check
  • iLink CDS

Customer Service

Your School Relationship Manager and the Priority Services team are available to answer questions you may have. Visit the customer service page for borrower customer service.


8:00 a.m. - 9:00 p.m. ET,
Monday - Friday



Regular Mail
Discover Student Loans
Customer Service
P.O. Box 30947
Salt Lake City, UT 84130-0947

Special Delivery
Discover Student Loans
Customer Service
5420 W 1730 S
Salt Lake City, UT 84104


Return of Funds

Regular Mail
Discover Student Loans
24298 Network Place
Chicago, IL 60673-1242

Special Delivery
Discover Student Loans
c/o JP Morgan
ATTN: Lockbox #24298
131 S. Dearborn - 6th Floor
Chicago, IL 60603

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We adhere to the highest standards of corporate governance and ethical conduct. We believe that accountability, transparency and good decision making help support our business and serve our customers. If you have concerns related to ethical or business conduct of any of our employees, we encourage you to contact us at 1-877-321-5018.

Download Materials

We appreciate your role in helping students and families find the best solutions to cover their college costs. To assist you in this process, download our product fact sheets or share our student loan brochures with your students and families.

To open a document, you will need Acrobat® Reader®.

2023 Disbursement Holidays



New Year’s Day 2023 (Observed)

Monday, January 2

Martin Luther King Jr. Day

Monday, January 16

President's Day

Monday, February 20

Memorial Day

Monday, May 29


Monday, June 19

Independence Day

Tuesday, July 4

Labor Day

Monday, September 4

Columbus Day

Monday, October 9

Veterans Day (Observed)

Friday, November 10

Thanksgiving Day

Thursday, November 23

Christmas Day

Monday, December 25

New Year's Day 2024

Monday, January 1