At Discover®, Diversity, Equity & Inclusion is more than a trendy sentiment.
We’re committed to creating and supporting a workforce that reflects our communities, our customers, and a just society. We’ve established and are evolving measurable North Star Goals in four areas.
Making real change
Increase the representation of women and People of Color at all management levels to 50% and 40%, respectively, by 2025
Increase representation of Black and Latinx at all management levels to 15% by 2025
Establish equity measures to identify and address potential biases, which will improve recruiting, retention, and internal mobility
Achieve equally strong employee inclusion across all identity groups by 2024
Use our full platform of jobs, supplier spend, charitable contributions, products, and more to advance equity and motivate others to effect change
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Updated 06/08/2022
Investing in Chicago’s South Side
In 2019, CEO Roger Hochschild saw the employment impact that Discover could have on communities close to home. This led to the Chatham Customer Care Center, located in Chicago’s South Side neighborhood, in a 100,000+ square foot facility that was once a vacant retail store.
Investing in employees
We wanted to tap into the talent on Chicago’s South Side. Hiring candidates who lived nearby gave shorter commute times, more family time, and better financial stability overall. Chatham is already delivering customer service that meets the award-winning standards of our other, longstanding locations. We’ve hired more than 225 people in the first nine months and are on track to create at least 1,000 new jobs.
Investing in suppliers
Supplier diversity was important to us from the start. Total spend toward minority- and/or women-owned businesses for the entire Chatham project was greater than $14M, which more than doubled city spending requirements for the Minority- and/or Women-owned Business Enterprise (MWBE) commitment.
“We hope our commitment to Chicago’s South Side will serve as a springboard for further economic development and a call to action for other companies to use their own means to drive lasting change.”
Juatise Gathings
Director of Operations Center and Community Outreach,
Chatham Customer Care Center
Acceptance speech on behalf of Discover® at Chicago’s 2022 Rev. Dr. Martin Luther King, Jr.’s Community Leader Award Ceremony
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Leading the way
In 2020, the new position of Chief Diversity Officer was created at Discover. Jonita Wilson was promoted to this role, recognizing her years-long commitment to lead DE&I efforts at Discover. Wilson leads our DE&I evolution, transforming our established systems to ensure greater equity in everything we do.
Jonita Wilson
VP, Chief Diversity Officer
For more information on our DE&I approach, download our 2021 report.
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Updated 06/08/2022
All data is US-based as of 12/31/2021 unless otherwise specified.
Current data on gender is measured Men/Women. We recognize this does not represent the full spectrum, and we will be updating our measurement in the near future.